1. Data Controller
SOILSOLUTION SAPI DE CV, commercially known as Soilsolution, with address at [FULL ADDRESS], is responsible for the processing, use, and protection of the personal data you provide through our website, digital forms, email, phone calls, WhatsApp, advertising campaigns, events, webinars, business meetings, or any other contact channel.
For any questions regarding this Privacy Notice, you may contact us at: [PRIVACY EMAIL].
2. Personal Data We May Collect
Soilsolution may collect the following personal data:
- Full name.
- Company or institution.
- Job title or position.
- Email address.
- Phone number.
- City, state, or country.
- Channel through which you learned about Soilsolution.
- Service of interest.
- Information related to your project, construction work, or technical need.
- Documents, drawings, geotechnical reports, technical studies, photographs, general project locations, or any other technical information you voluntarily provide.
- Website navigation data, such as IP address, device type, browser, visited pages, time spent on the site, traffic source, and general behavior within the website.
Soilsolution does not request sensitive personal data through its website. If you voluntarily share sensitive information within documents, drawings, studies, messages, or technical files, such information will be processed only to address the corresponding request and under reasonable protection measures.
3. Primary Purposes of Data Processing
The personal data we collect will be used for the following necessary purposes:
- To respond to technical, commercial, or administrative information requests.
- To follow up on projects, quotations, preliminary assessments, meetings, or proposals.
- To contact you by email, phone, WhatsApp, or other contact channels you provide.
- To send requested information, such as catalogs, technical sheets, presentations, case studies, webinar invitations, or documents related to our services.
- To preliminarily evaluate whether any foundation solution, ground improvement system, rammed aggregate piers, rigid inclusions, helical piles, geotechnical monitoring technology, or other solution may be applicable to your project.
- To manage registrations for events, webinars, training sessions, technical meetings, or commercial activities.
- To maintain communication related to a commercial, technical, or contractual relationship.
- To comply with applicable legal, administrative, tax, or contractual obligations.
4. Secondary Purposes
Additionally, Soilsolution may use your personal data for the following secondary purposes:
- To send newsletters, technical content, event invitations, webinars, articles, case studies, or commercial information.
- To conduct satisfaction or follow-up surveys.
- To measure the performance of digital campaigns.
- To create advertising audiences, remarketing actions, or commercial segmentations.
- To improve the user experience on our website.
- To analyze browsing interests in order to provide more relevant content about our solutions.
If you do not wish your personal data to be used for these secondary purposes, you may request this by sending an email to [PRIVACY EMAIL] with the subject line: “Objection to secondary purposes.”
Refusing the use of your personal data for secondary purposes will not be a reason to deny the services, information, or technical assistance you request from Soilsolution.
5. Use of Cookies and Similar Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve the browsing experience, understand user behavior, measure advertising campaigns, analyze website performance, and display content related to our services.
These technologies may collect information such as IP address, browser type, device used, visited pages, time spent on the website, traffic source, form interactions, and general behavior within the site.
Soilsolution may use its own tools or third-party tools, such as web analytics platforms, digital advertising platforms, CRM systems, marketing automation tools, forms, heatmaps, or campaign measurement technologies.
You may disable or limit the use of cookies through your browser settings. However, some website functions may be affected.
6. Transfers of Personal Data
Soilsolution may share your personal data when necessary to fulfill the purposes described in this Privacy Notice. Such transfers may be made to:
- Affiliated, related, or group companies.
- Technology service providers, hosting providers, CRM platforms, email marketing platforms, web analytics providers, digital advertising platforms, automation tools, or form management providers.
- Technical or commercial partners, when necessary to address a specific request related to your project.
- Consultants, advisors, or specialists involved in the technical, commercial, or administrative handling of a request.
- Competent authorities, when required by law or by a valid legal request.
Soilsolution will not sell, rent, or commercialize your personal data to third parties.
When required by applicable law, Soilsolution will request your consent for transfers that are not necessary for the legal, commercial, or technical relationship with you.
7. ARCO Rights
You have the right to know what personal data we hold about you, what we use it for, and the conditions under which we use it. You may also request the correction of your data if it is inaccurate or outdated, request its deletion when you consider it should no longer be processed, or object to the use of your data for specific purposes.
These rights are known as Access, Rectification, Cancellation, and Opposition rights, or ARCO rights.
To exercise any of these rights, you must send a request to [PRIVACY EMAIL].
8. Procedure to Exercise ARCO Rights
Your request must include at least:
- Full name of the data subject.
- Contact method to receive the response.
- Clear description of the right you wish to exercise.
- Personal data regarding which you wish to exercise the corresponding right.
- Document proving your identity or, if applicable, legal representation of the data subject.
- Any additional information that may help locate your data.
Soilsolution will respond to your request in accordance with the timeframes and procedures established by the applicable personal data protection laws.
9. Withdrawal of Consent and Limitation of Data Use
You may withdraw the consent granted for the processing of your personal data or request that its use or disclosure be limited.
To do so, you must send a request to [PRIVACY EMAIL], clearly stating your request.
Withdrawal of consent may limit our ability to respond to technical, commercial, administrative, or follow-up requests related to your projects.
10. Retention of Personal Data
Personal data will be retained for the time necessary to fulfill the purposes described in this Privacy Notice, follow up on commercial or technical relationships, comply with legal, tax, or contractual obligations, resolve inquiries, and maintain administrative records.
When personal data is no longer necessary for such purposes, Soilsolution may delete it, block it, or retain it only for the periods allowed by applicable law.
11. Information Security
Soilsolution implements reasonable administrative, technical, and physical measures to protect personal data against damage, loss, alteration, destruction, unauthorized use, access, or processing.
Access to personal data is limited to personnel, providers, or third parties who require such information to fulfill the purposes described in this Privacy Notice.
12. Minors
Soilsolution’s website is primarily intended for companies, professionals, developers, engineers, architects, contractors, geotechnical engineers, structural engineers, and individuals related to construction or infrastructure projects.
Soilsolution does not seek to collect personal data from minors. If we identify that personal data from minors has been received without the corresponding authorization, such data may be deleted from our records.
13. Changes to this Privacy Notice
Soilsolution may modify, update, or change this Privacy Notice when necessary due to legal, internal, commercial, technological changes, or new personal data processing purposes.
Any modification will be available on this same website page:
[PRIVACY NOTICE URL]
We recommend reviewing this Privacy Notice periodically to stay informed of any updates.
14. Contact
For any questions, requests, or comments related to this Privacy Notice or the processing of your personal data, you may contact us at:
Soilsolution
Email: [PRIVACY EMAIL]
Address: [FULL ADDRESS]
Website: https://soilsolution.com.gy